Refund Policy

Last updated: November 10, 2026

1. Why digital products work this way

Every product in our shop is a PDF file delivered as an instant download. Unlike a printed book, it cannot be returned, and once it is in your hands we cannot take it back. This is the standard approach for digital downloads sold worldwide, and it is why we offer a free sample of every product line — so you can check the format, difficulty level and print quality before paying anything.

2. When we do refund

We will refund you, or send a replacement, in these situations:

• Duplicate or double charge — you were charged more than once for the same order.
• You never received the file — the download link never arrived and we cannot deliver it to you.
• The file will not open or is corrupted — and a fresh copy of the file does not solve it.
• The product is materially different from its description — for example a different number of pages than stated, or pages missing from the pack.
• You were charged in error — for example a payment made after you cancelled, or a technical fault at checkout.

In these cases we refund the full amount you paid for the affected product, including any tax charged on it. Refunds go back to the original payment method.

3. When we cannot refund

• Change of mind after downloading — the file has already been delivered and cannot be returned.
• You bought the wrong level by accident — please check the description and the free sample first; we are always happy to help you pick the right pack before you buy.
• You cannot print at home — a printer, paper and ink are needed; the product page says so.
• Requests made more than 14 days after purchase, except where local consumer law gives you a longer period.
• Files that have been shared or resold — that breaks the licence in our Terms of Use.

4. Your right of withdrawal (EU, UK and similar)

Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, that right ends once delivery has started — provided the buyer expressly agrees to immediate delivery and acknowledges that the right of withdrawal is lost.

At checkout you are asked to agree to immediate delivery of your download. If you would prefer not to waive that right, do not complete the purchase — email us first and we can arrange delivery after the withdrawal period instead.

Nothing in this policy limits any statutory right you have under the consumer law of your own country.

5. How to request a refund

1. Email unicornsteps@outlook.com within 14 days of your purchase.
2. Use the subject line "Refund request" and include the email address you used at checkout, the product name, and your order reference if you have it.
3. Tell us in one line what went wrong — a screenshot helps for a file that will not open.

We reply within two business days. Once approved, the refund is issued by our payment provider and typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

Please do not open a chargeback before contacting us: a direct email almost always resolves it faster, and a chargeback can take weeks.

6. Who processes the refund

Our orders are handled by our merchant of record, Waffo Pancake, which acts as the legal seller for the transaction. Refunds are therefore issued through their payment system and returned to the original payment method. We handle the decision and the communication; they handle the money movement.

7. Faulty or inaccessible files

If a file will not open, first try the latest free version of Adobe Acrobat Reader, or open it in a different browser. If it still fails, email us — we will send a fresh copy, an alternative format, or a refund if we cannot fix it. Please do not leave a review saying the file is broken without giving us the chance to fix it; we would much rather solve it.

8. Contact

Anything unclear about this policy? Email unicornsteps@outlook.com. A real person reads every message.